FaqFrequently asked questions

Our company is located in Patiala, Punjab(India).

SSD Shared Hosting,Linux Reseller Hosting,SSD Cloud VPS Hosting, DMCA ignore Hosting and Cpanel License are billed on monthly basis while Domain Registration is yearly.

Indian users can pay with Credit/Debit Card, Net Banking, UPI, Paytm and other Wallets through CCAvenue payment gateway. Users outside India can pay with PayPal. More payment methods will be added soon.

You can contact us via live chat(coming soon), support ticket, email, phone.

Yes, your data is a 100% secure and is backed-up every 7 days.

Yes absolutely. Upgrading to a higher shared hosting plan is hassle free and our support team can assist you with the upgrade process.

WHM aka Web Host Manager is a reknowned tool that allows administrative access to the back end of cPanel/Plesk. All our Linux Reseller Hosting packages are managed through WHM. You can create packages, allocate bandwidth much more with WHM.

Hostchilly offers 15 days money back guarantee for all SSD Shared hosting and reseller hosting. In case you are not completely satisfied by the hosting services and you open a cancellation request or open a ticket from your client area or send us an email to info@hostchilly.com regarding a refund request, you will be given a full refund of the amount paid(tax deducted) for hosting. This money-back guarantee only applies to fees paid for hosting services and does not apply to administrative fees, install fees for custom software or other setup fees, or to any fees for any other additional services. Dedicated Servers: There are no refunds on dedicated servers. The 15 days money back policy do not apply on dedicated servers because of the nature of the service. However refund is only possible in case of an accident from our side with your server being offline for 72 hours or more due to that. Domain Registration or Renewals:- There are no refunds on domain registration, domain renewals, DMCA ignore Hosting or in domain transfer.

HelpQuick Support

24/7 Ticket Support

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15 Days Money-back

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